Shipping Policy
Digital Delivery & Access Policy
Last updated: 2 September 2026
This policy explains how digital products purchased through Taichity.com are delivered and accessed. Taichity.com sells digital wellness content; no physical product or parcel is shipped unless a product page expressly states otherwise.
1. What You Receive
Depending on the product purchased, your digital package may include guided Tai Chi videos, audio sessions, printable guides, progress trackers and other downloadable or streamed materials described on the product page.
Video Lessons
Follow-along sessions available through the provided access area or link.
Audio Practice
Gentle guided audio where included with the selected program.
Printable Guides
Digital PDF workbooks, trackers and reference materials where included.
Personal Access
Program content is licensed to the purchaser for personal use only.
2. Delivery Time
Access is normally provided immediately after successful payment. An order confirmation and access instructions are sent to the email address entered during checkout.
Please check your spam, junk and promotions folders if the email does not appear within 15 minutes.
3. Customer Responsibilities
- Provide a complete and accurate email address at checkout.
- Maintain a compatible device, PDF reader, internet connection and supported browser.
- Keep access links and account credentials private.
- Download any included files for personal use where downloads are available.
4. Access Problems
If payment succeeded but you did not receive access, email taichity.help@gmail.com. Include your full name, order number and the email address used at checkout so we can locate your purchase.
We aim to respond within 1–2 business days. If a link or file supplied by Taichity.com is defective, we will provide reasonable technical assistance or a replacement access method.
5. Lifetime Access
Where a product is advertised with “lifetime access,” this means access for as long as that product remains supported and available through Taichity.com. We may update the hosting method, platform, file format or delivery system while preserving the essential purchased content.
Access may be temporarily interrupted for maintenance, security updates or circumstances outside reasonable control.
6. No Physical Shipping
The books, workbooks, phones, tablets or other items shown in product mockups demonstrate digital content and formats. They are not physical items included with your purchase unless the product page clearly says otherwise.
No shipping fee, tracking number, customs duty or physical delivery time applies to a digital-only purchase.
7. Refunds
Refund requests are handled under the Refund Policy and any guarantee displayed on the product page at the time of purchase. This policy does not limit mandatory consumer rights that apply in your location.